Maintenance Management Tactics

What is your understanding of Tactical Maintenance Management and its tactics?

Implementation:

I would like to take this opportunity to note some of my experiences within the consulting business in the field of maintenance management.
A lot of maintenance management topics focus on Processes, Perils and Possessions.
I would like to focus on people.

People

Within maintenance management people, on different company levels, are one of the major assets a company has. On the one hand people do the work, can come up with new ideas and can have an impact on the company’s productivity. On the other hand people can be stubborn, unpredictable, self-interested, dynamic, power-hungry etc. So people have different characters, attitudes and mentalities. These elements can vary from one continent to another from one country to another, from one region to another and even from one company to another. Therefore people or personnel have a major impact on the company culture.

Here are some statements that I would like to share with you that I heard from personnel:

- I have more then 20 years of experience and we always have done the work this way.
- We don’t now what the management is doing up there.
- We explained to the management our technical improvement suggestions but they haven’t approved it.
- The reports of the maintenance department are too technical orientated.
- When we purchase new equipment I mainly look at the price.
- They always call me if there is a problem in the plant as I often fix it quickly.
- We work as if we are different companies in one company.
- We are full with day to day work. We don’t have time for maintenance concepts.
- The IT department is working on the improvement of the CMMS.
- I just focus on my activities regarding the usage of the CMMS.
- We are not generating reports out of the CMMS, as the data is not fully correct, so we use excel sheets.
- We have all our procedures and processes well documented.
- I don’t have the time to go though all of these documents that we have as we are customer focused and have to do the maintenance.
- Etc….

Have a look at these statements and see if you can recognize some of them from your experiences.

In my opinion for improving maintenance management at certain companies, it is the “culture” of the company in relationship to maintenance management that has to improve, additionally to the standard maintenance management improvements.
If the “culture” dose not change it will then be more difficult to imbed the suggested improvements within the organization regarding (processes, procedures, maintenance concepts, CMMS etc).